Customer Success: The Core Growth Pillar with Matt Brown, CEO @ CustomerOS
The episode focuses on the increasing importance of Customer Success in business growth.
Key points include the reasons behind CS gaining momentum, the gap in business understanding of CS’s importance, and the issues arising from organizational silos.
The discussion emphasizes the need for CS leaders to be part of executive decision-making and aligning CS goals with company objectives.
Additionally, it covers the essentials of setting up an effective CS team.
This episode aims to highlight CS as not just a support function but a central pillar of business growth.
Unveiling the Crucial Elements of the Customer Success Journey with Nir Kalish, Customer Experience Leader
In this episode, we embark on an insightful journey into the world of Customer Success, where we unravel the key elements that drive success for both businesses and their valued customers. Customer Success is no longer a mere buzzword. It’s the heartbeat of thriving companies today.
From understanding what customer success/experience is, how customer success is perceived in todays world, crucial elements that are ignored and who is responsible to create an environment within organizations that recognize customer success as a crucial element in sustaining the business for the long-term.
Don’t miss out on this informative and engaging discussion, as we unravel the key components of ensuring your customers’ success.
Harnessing Data’s Power in Customer Success – PART 1 with Anita Toth, Chief Churn Crusher @ ATI
Data is at the heart of our discussion in this episode.
We dive deep into the world of Customer Success and the transformative potential of data.
Join us as we explore how harnessing the power of data can revolutionize customer relationships, drive retention, and unlock the secrets to lasting success.
Get ready for valuable insights, expert interviews, and actionable strategies to supercharge your Customer Success efforts.
First Impression Matters: Customer Onboarding with Elizabeth Blass, Chief Customer Officer @ Karbon
In this episode, we delve deep into the world of customer onboarding and unveil why it’s not just a process but a pivotal moment that can make or break your business.
Join us as we explore the importance of creating a stellar first impression and how it directly impacts your company’s success.
We’ll back our insights with key statistics that highlight the significance of a well-crafted onboarding experience. Tune in to discover the importance of onboarding to turn your customers into loyal advocates right from the start and leave a lasting impression on your customers.